林燈燦.

服務品質管理 / 林燈燦著. - 初版. - 台北 : 五南圖書, 2009. - 10, 270 p. : ill. ; 23 cm. - 觀光書系 .

Includes bibliographical references (p. 264-270)

9571154385 9789571154381


Customer services
Service industries--Management
Service industries
Total quality management
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