Schneider, Benjamin, 1938-
Winning the service game / Benjamin Schneider, David E. Bowen. - Boston, Mass. : Harvard Business School Press, c1995. - xi, 295 p. : ill. ; 25 cm.
Includes bibliographical references (p. 261-283) and index.
0875845703 (alk. paper)
94034590
Customer services--Management
Employees--Training of
Incentives in industry
Winning the service game / Benjamin Schneider, David E. Bowen. - Boston, Mass. : Harvard Business School Press, c1995. - xi, 295 p. : ill. ; 25 cm.
Includes bibliographical references (p. 261-283) and index.
0875845703 (alk. paper)
94034590
Customer services--Management
Employees--Training of
Incentives in industry