TY  - BOOK
AU  - 林燈燦
TI  - 服務品質管理
T2  - 觀光書系
SN  - 9571154385
PY  - 2009///
CY  - 台北
PB  - 五南圖書
KW  - Customer services
KW  - Service industries
KW  - Management
KW  - Total quality management
N1  - Includes bibliographical references (p. 264-270)
ER  -