| 000 | 00735nam a2200229 4500 | ||
|---|---|---|---|
| 008 | 091111s2009 mau 000 0 eng d | ||
| 020 | _a9781422140277 (pbk.) | ||
| 040 |
_cHKGCC _dHKGCC |
||
| 090 | 3 |
_aHF5415.527 _b.P45 2009 |
|
| 100 | 1 | _aPine, B. Joseph. | |
| 245 | 1 | 0 |
_aDo you want to keep your customers forever? / _cB. Joseph Pine II, Don Peppers, and Martha Rogers. |
| 260 |
_aBoston, Mass. : _bHarvard Business Press, _cc2009. |
||
| 300 |
_av, 85 p. ; _c17 cm. |
||
| 490 | 0 | _aHarvard business review classics | |
| 650 | 0 | _aCustomer equity | |
| 650 | 0 | _aCustomer loyalty | |
| 650 | 0 | _aCustomer services | |
| 700 | 1 | _aPeppers, Don. | |
| 700 | 1 | _aRogers, Martha. | |
| 730 | 0 | _aHarvard business review. | |
| 942 |
_2lcc _cBK |
||
| 999 |
_c7427 _d7427 |
||