| 000 | 01169nam a2200301 4500 | ||
|---|---|---|---|
| 008 | 021204s2002 cc a b 000 0 chi d | ||
| 020 | _a962937076X | ||
| 020 | _a9789629370763 | ||
| 040 |
_cHKGCC _dHKGCC |
||
| 066 | _c$1 | ||
| 090 | 3 |
_aHF5415.5 _b.Y68 2002 |
|
| 100 | 1 |
_6880-01/$1 _a梁偉強. |
|
| 880 | 1 |
_6100-01 _aLeung, Wai-keung John. |
|
| 245 | 1 | 0 |
_6880-02/$1 _a21 世紀服務營銷智慧 / _c游漢明, 梁偉強. |
| 880 | 1 | 0 |
_6245-02 _a21 shi ji fu wu ying xiao zhi hui / _cYou Hanming, Liang Weiqiang. |
| 246 | 1 |
_iColophon title also in English: _aService marketing in the 21st century |
|
| 246 | 3 |
_6880-03/$1 _a二十一世紀服務營銷智慧 |
|
| 880 | 3 |
_6246-03 _aEr shi yi shi ji fu wu ying xiao zhi hui |
|
| 260 |
_6880-04/$1 _a香港 : _b香港城市大學出版社, _c2002. |
||
| 880 |
_6260-04 _aXianggang : _bXianggang cheng shi da xue chu ban she, _c2002. |
||
| 300 |
_avi, 219 p. : _bill. ; _c22 cm. |
||
| 504 | _aIncludes bibliographical references. | ||
| 650 | 0 |
_aCustomer services _zChina _zHong Kong |
|
| 650 | 0 |
_aMarketing _zChina _zHong Kong |
|
| 700 | 1 |
_6880-05/$1 _a游漢明. |
|
| 880 | 1 |
_6700-05 _aYou, Hanming. |
|
| 942 |
_2lcc _cBK |
||
| 999 |
_c9783 _d9783 |
||