Giving effective feedback : check in regularly, handle tough conversations, bring out the best.
Material type:
TextSeries: 20 minute manager series: Publisher: Boston, Massachusetts : Harvard Business Review Press, [2014]Description: viii, 96 pages ; 18 cmContent type: text Media type: unmediated Carrier type: volumeISBN: 9781625275424 (alk. paper); 1625275420 (alk. paper)Subject(s): Communication in personnel management | Interpersonal communication | Communication in management | Supervision of employees | Problem employees | Feedback (Psychology)
Contents:
Why feedback matters -- What makes feedback effective? -- Overcoming your fear of giving feedback -- Choosing when to give feedback -- Identify the right situations -- Time the feedback -- Conducting a feedback discussion -- Plan the interaction -- Initiate the exchange -- Engage in dialogue -- Developing an action plan -- Specify next steps -- Follow up -- Handling difficult feedback situations -- Dealing with noncommunicators -- Managing potentially volatile encounters -- Giving feedback to high performers -- Giving corrective feedback to your boss -- Creating a receptive climate for feedback -- Make feedback a priority -- Give positive feedback publically -- Empower everyone.